Selecting suitable customer service strategy and monitoring its effectiveness is crucial in order to provide a satisfactory customer experience. Performance management is a continuous process…Read more ›
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Selecting suitable customer service strategy and monitoring its effectiveness is crucial in order to provide a satisfactory customer experience. Performance management is a continuous process…Read more ›
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For many, there is no turning back to the old way of always-in-the-office set up. The new Omicron wave has just reminded us about that….Read more ›
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The first question we should answer – what is employee monitoring software? Employee monitoring software is a solution that provides a range of tools that…Read more ›
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Covid-19 has clearly changed the way most office employees work. In 2020, around 50% of all UK employees were told to stop coming into the…Read more ›
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Growing companies actively strive to increase their business capacity needs. By business capacity, we refer to the time available for carrying out work activities. In…Read more ›
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The last 18 months have transformed the office working environment for employees. Now, even with the chance to return to some form of normality, many…Read more ›
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Post the implementation of tactical homeworking solutions for the initial pandemic response, is your current operational model suitable as a long-term strategic plan which meets…Read more ›
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Do you know how long your back office processes are taking? And do you have limited visibility of what your back office staff are busy…Read more ›
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Workforce productivity is usually at the top of every organisations priorities. But when it comes to a contact centres back office, being able to measure…Read more ›
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Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the…Read more ›
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We’re reading a lot about the benefits of blending the front and back office, but it’s still a fairly new concept for many businesses. As…Read more ›
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Some of the finest things in life are achieved by carefully blending components to accomplish a whole greater than the sum of their parts. The…Read more ›
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We’ve all heard of blending. There’s simple blending – like the mixing of a couple of ingredients together to create a blended whiskey. Then there’s…Read more ›
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Technological interventions have led to disruptive changes in the insurance sector. Companies across industries are embracing new-age technologies to stay in the competition. There are…Read more ›
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Dark ages Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic manual methods. Some…Read more ›
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Thank you for your interest in our whitepaper. You can download Workforce Optimisation vs Workforce Management by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our case study. You can download the Principality Building Society Case Study by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download WorkFlow vs WorkForce Management by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Homeworking in Financial Services Operations by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Workforce Optimisation for the Back Office by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Operational Workforce Management: Build or Buy? by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Homeworking & Back Office Workforce Optimisation by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.
Thank you for your interest in our whitepaper. You can download Why Optimise in the Back Office? by clicking the button below.
We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.