Selecting suitable customer service strategy and monitoring its effectiveness is crucial in order to provide a satisfactory customer experience. Performance management is a continuous process…Read more ›
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Selecting suitable customer service strategy and monitoring its effectiveness is crucial in order to provide a satisfactory customer experience. Performance management is a continuous process…Read more ›
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For many, there is no turning back to the old way of always-in-the-office set up. The new Omicron wave has just reminded us about that….Read more ›
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The first question we should answer – what is employee monitoring software? Employee monitoring software is a solution that provides a range of tools that…Read more ›
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Covid-19 has clearly changed the way most office employees work. In 2020, around 50% of all UK employees were told to stop coming into the…Read more ›
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Growing companies actively strive to increase their business capacity needs. By business capacity, we refer to the time available for carrying out work activities. In…Read more ›
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The last 18 months have transformed the office working environment for employees. Now, even with the chance to return to some form of normality, many…Read more ›
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Post the implementation of tactical homeworking solutions for the initial pandemic response, is your current operational model suitable as a long-term strategic plan which meets…Read more ›
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Do you know how long your back office processes are taking? And do you have limited visibility of what your back office staff are busy…Read more ›
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Workforce productivity is usually at the top of every organisations priorities. But when it comes to a contact centres back office, being able to measure…Read more ›
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Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the…Read more ›
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We’re reading a lot about the benefits of blending the front and back office, but it’s still a fairly new concept for many businesses. As…Read more ›
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Some of the finest things in life are achieved by carefully blending components to accomplish a whole greater than the sum of their parts. The…Read more ›
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We’ve all heard of blending. There’s simple blending – like the mixing of a couple of ingredients together to create a blended whiskey. Then there’s…Read more ›
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Technological interventions have led to disruptive changes in the insurance sector. Companies across industries are embracing new-age technologies to stay in the competition. There are…Read more ›
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Dark ages Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic manual methods. Some…Read more ›
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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