In meeting the service demand, the quality and the speed of communication with a customer is key to customer satisfaction.
The Digital Customer Communication Module supports the process by automatically and rapidly generating customer communications in real-time, including SMS/Text, email, HTML, PDF (with or without password) and Word documents.
Together with the Decision Engine module, the modules allow users to choose the elements or sections of the document they wish to include in the communication. It can also be used for embedding charts and including data feeds from XML or SQL Databases.
Benefits of using Digital Customer Communication Module:
- Automatically generate communication within OPX
- Reduces vendor management overheads
- Improves customer satisfaction
- Easy to adopt through the use of Word templates