Team Leader Console

The OPX Team Leader Console is the OPX command and control centre.

Depending on the assigned within the system permissions, operation managers or team leaders can configure the operations’ hierarchy, locations, team structures (including robots), team members, shift patterns, skill profiles and business processes together with appropriate service level agreements (SLAs).

The process configured for each team and team member is automatically assigned and communicated through the OPX User App.

To meet the needs identified by real-time reports and forecast models, team members (including robots) can be dynamically re-assigned to meet changes in work volumes or complexity based on skill levels and availability.