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Homeworking in Financial Services Operations

The Top 15 Problems & Solutions

Written by:

Harry Taylor - BSc FFA FSAI Actuary and former UK Operations Director for Abbey National Bank and Santander Bank

Paul Barrow - former COO of HCL Insurance Business Services Ltd.

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    Financial Services in 2021

    “Royal Bank of Scotland has told about 50,000 staff that they will continue to work from home until at least 2021. The state-backed bank has told employees it will adopt a “cautious” approach to returning to work. Its decision affects about four-fifths of them.” - July 2020

    In 2020 financial services operating models were forced to rapidly accommodate large numbers of staff working from home on a full and part time basis. Unsurprisingly, the industry has encountered a number of common problems as a result.

    As the ‘direction of travel’ continues towards extensive homeworking, businesses which originally took a shorter-term tactical approach may now be considering longer-term strategic solutions, as well as ways to rectify the issues they have encountered in recent months.

    What is in the Whitepaper?

    Homeworking in Financial Services Operations: Top 15 Problems & Solutions is designed to help Financial Services decision makers find operational solutions to the challenges of home working. It explores:

    • How the COVID-19 pandemic has impacted financial services operations.
    • Top 15 homeworking problems and solutions for running operations, including:
    • What the future of hybrid working looks like within financial services.

    “Remote working has been one of the most tangible impacts of coronavirus on the economy. For many, it could be here to stay.” - Roger Barker, Director of Policy, IoD

    Introducing OPX

    Corporate Modelling is pleased to offer its OPX (Operational Excellence) platform which provides such a strategic solution.

    • 20% increase in efficiency
    • 14.8% increase in processing*
    • 21.6% increase in utilisation*
    • 12.5% improved quality (RFT)

    *over an 18 month period

    Why use OPX

    Here are just a few of the reasons our customers use OPX...

    • Reduce your operations costs by over 20%

      Free latent capacity, reduce overtime, maximise resources and drive out workforce efficiencies.

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    • Improve the quality of your operations

      Allocate work based on skills and introduce robotic automation to identify and manage repetitive tasks.

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    • Reduce the number of complaints by 70%

      OPX enables you to deliver a great customer journey by ensuring your workforce and robots are working together.

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    • Upskill your entire workforce

      Identify workforce training needs and skills shortages ensures teams always perform to the optimum.

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