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    While much emphasis has traditionally been placed on front-end operations, the back-office functions often remain overlooked. However, with the advent of simple API integrations, advanced technologies and evolving workforce dynamics, organisations now have a unique opportunity to revolutionise their back-office operations. This white paper delves into the critical reasons why businesses should prioritise investing in back-office workforce optimisation, exploring the benefits, challenges, and key strategies for implementation.

    About OPX

    OPX is the result of over 200 man years of business focused enterprise software development and was conceived to provide a broad, functional, cost effective and yet easy to implement solution to aid the digital transformation of back office operations. Every customer is unique. That’s why we customise our OPX platform to fit every customer’s needs precisely. OPX is proven to increase productivity and utilisation; reduce costs; improve cycle times and enhance customer experience.

    About CMS

    We have more than 35 years of experience in the field; we know the workforce optimisation space like the back of our hands. The nucleus of our development team, based in Glasgow, UK and has been working together for over 15 years providing transformational software solutions to solve key business operations efficiency problems.


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