What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
Read more
A new report suggests organisations are missing a massive opportunity in automation by focusing on operational benefits over top-line growth. Capgemini’s Research Institute’s latest report…Read more ›
Read moreIn the back offices of banks and asset managers around the world, there are multiple functional entities and processes, which in time, have grown separately…Read more ›
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Machines will be performing more than half of work tasks by 2025, says World Economic Forum. More than half of the world’s workforce will need…Read more ›
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Customer experience, AI and machine learning are at the heart of the future of money. This summer, Florida-based BrightStar Credit Union is set to release a revamped,…Read more ›
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The new chief information officer’s job description is transformative. An organisation’s approach to technology, or a failure to embrace and exploit it innovatively, has very…Read more ›
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Digital transformation promises more revenue, a better customer experience and a new level of productivity never seen before! Businesses are racing to take advantage of…Read more ›
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Technology has already driven blue-collar workers into the underclass. Professionals may be next. Strange though it may sound, there was a time when manufacturing work…Read more ›
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A lack of integration between back-office systems, platforms and digital tools is preventing advisers from making full use of technology, research from Platforum and Origo…Read more ›
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The terminology around workflow and workforce management can be confusing, and vendors don’t make this any easier. There are several differences between both the product…Read more ›
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Business leaders should consider and assess the impact of robotic process automation (RPA) and its potential to revolutionise traditionally manual processes. RPA involves the use…Read more ›
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The OPX team are exhibiting at next week’s Customer Strategy and Planning 2018 Conference, Harrogate, 23-24 April. If you are looking for a functional, cost-effective…Read more ›
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Thanks to a huge rise in the demand for automation, robotics has quickly established a place in today’s society and presents opportunities to transform an…Read more ›
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With so much emphasis now being placed upon the customer experience, many enhancements have been made to transform the ways in which customers interact with…Read more ›
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OPX is a modular, back office workforce optimisation software with one key differentiator – it does it all – a ‘one stop shop’ for operational…Read more ›
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.