What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
Read moreDark ages Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic manual methods. Some…Read more ›
Read moreBack-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›
Read moreThe digital transformation goes beyond normal organisational evolution. In fact, it resembles more of an evolutionary breakthrough! In 2017 Greg Deffenbaugh drew a comparison between…Read more ›
Read moreThanks to a huge rise in the demand for automation, robotics has quickly established a place in today’s society and presents opportunities to transform an…Read more ›
Read moreWe are pleased to announce that we will be attending the Customer Strategy and Planning Conference 2017 conference on 24th and 25th April in Harrogate….Read more ›
Read moreGovernment back office mergers are a controversial but hot topic right now. There is also skepticism over how exactly it will work effectively. So, how…Read more ›
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