Planning managers today face an impossible task: align ever-changing workloads with the right mix of skills, availability, and time—all while juggling tight deadlines and customer expectations. Yet, many still rely on disconnected spreadsheets and outdated models that reduce planning to guesswork. At Corporate Modelling Services, we believe capacity planning should do more than track averages. It should help you build smarter, more resilient teams. That’s exactly what OCP – OPX Capacity Planning is built for.
Why Traditional Capacity Planning Falls Short
Traditional workforce planning tends to look at people as generalised units and work as generic volumes. These models often rely on average handling times, historic FTEs, and best-case assumptions. But the real world is rarely that neat.
Workflows shift, complexity varies, and individuals have unique skills. Deadlines don’t move just because someone is off sick, and new policies or product types can throw off weeks of planning. It’s in this gap between the theoretical plan and operational reality that many organisations struggle.
OCP is designed to close that gap. It brings real-world nuance into the planning process—transforming static assumptions into dynamic, scenario-based planning you can trust.
Workload, Skill, and Time—All in One View
With OCP, you don’t just forecast how much work is coming—you see what kind of work it is, when it’s arriving, how long it will take, and which skills are required to complete it. It breaks down work at the process, activity, and product/case level, giving you clarity on what needs to be done and who is qualified to do it.
This skill-based view makes OCP fundamentally different from traditional approaches. By linking work to skill profiles and availability, you get a clearer picture of what’s achievable—and what’s at risk—before the week even begins.
This approach reflects best practices outlined by McKinsey, who recommend aligning workforce skills with specific types of work to improve both efficiency and engagement.
Real-Time, Intra-Day Planning
Planning doesn’t end with the monthly forecast. OCP enables intra-day resource allocation in real-time, giving you the ability to respond to emerging bottlenecks and shifting priorities on the fly. Whether you need to reassign a team, change deadlines, or accommodate unexpected demand, OCP helps you do it with data—rather than instinct.
With OCP, you can model a ‘what-if’ scenario, see the downstream impact of reallocating staff, and make a decision within minutes. You can model short-term operational challenges, as well as long-term staffing strategies—bringing planning and operations into perfect alignment.
The ability to manage real-time changes is increasingly critical, as highlighted in Harvard Business Review, where companies are encouraged to shift toward continuous operational planning.
At the heart of OCP is its intelligent forecasting engine. Rather than forcing you to choose between forecasting models, it automatically selects the most appropriate one based on the underlying data.
It combines classic statistical methods—like ARIMA and exponential smoothing—with machine learning techniques and AI projections. This automation streamlines forecasting across dozens or even hundreds of queues, making it not only faster, but more accurate and responsive.
No more starting from scratch each month. No more juggling 14 spreadsheets and hoping for the best. OCP does the heavy lifting, so your teams can focus on interpreting the insights and making smarter decisions.
Learn more about our AI-powered forecasting capabilities and how they compare to traditional methods via this IBM report on modern forecasting.
Collaborative and Transparent Planning
OCP breaks down silos between teams by creating a shared view of demand, capacity, and performance. HR, Finance, Operations, and Planning can all access the same data and see the assumptions behind each plan.
It also enables collaborative modelling—so, for instance, a department manager can test out what happens if they reduce contract hours or onboard three new staff next quarter. These aren’t static numbers—they’re live, interactive scenarios that you can discuss and test in real-time.
This transparency ensures everyone is on the same page and working from the same facts, not assumptions. And because OCP integrates tightly with other modules like Robotics, Scriptflow, and Quality Assurance, the entire platform works together as one seamless ecosystem.
Results That Speak for Themselves
Our customers have seen remarkable improvements since implementing OCP:
- Up to 40% reduction in the time and effort needed to produce forecasts
- ROI typically achieved in under 12 months
- More precise allocation of resources
- Improved service performance and consistency
- Greater confidence in staffing and workflow decisions
By making resource allocation more precise and workload planning more flexible, teams are more empowered, and service performance improves. When you know where your gaps are and can fix them before they become issues, your organisation becomes more resilient, more agile, and better prepared for change.
Your Workforce Planning, Reimagined
Ultimately, OCP isn’t just a better spreadsheet. It’s a shift in mindset. It’s the belief that with the right technology, planning can be smarter, faster, and more human-centric. That your people deserve better than a reactive schedule—and that you deserve tools that anticipate demand, not just react to it.
If you’ve ever felt frustrated by the limitations of your current planning tools—or if you’re constantly firefighting instead of forecasting—it might be time to explore what OCP can do for you.
Discover how OCP is changing the game for modern service operations. book a demo today!
