Workforce Management

Introducing OPX – our innovative software suite specifically developed to empower agile operations.

OPX is proven to increase productivity and utilisation, reduce costs, cycle times and complaints while improving quality and customer service.

Introducing OPX

OPX is an innovative digital operations transformation software suite specifically developed to transform back office operations and streamline the integration with front office processes.

Highly modular and quick to implement, OPX supports the end-to-end processes from the digital capture of incoming work, back office workforce optimisation, smart work allocation, robotic process automation (RPA) to the automated output of digital customer communications.

OPX is proven to:
  • increase productivity
  • increase utilisation
  • reduce costs
  • reduce cycle times
  • reduce complaints
  • improve quality
  • improve customer service

Why use OPX

Here are just a few of the reasons our customers use OPX...

Case Studies

Latest tweet

Read about how we helped our Insurance customer ReAssure improve their middle and back-office operations. If you're looking to optimise and build on your operations, read on! #technologyadoption #backoffice #backofficeoperations #digitaltransformation

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Latest blog post

The importance of workforce optimization in a hybrid contact centre environment

December 20, 2021

For many, there is no turning back to the old way of always-in-the-office set up. The new Omicron wave has… Read More

What our clients say...

About Us

Award Winning Software

In conjunction with HCL IBS, and Admin Re OPX, our digital transformation solution won the WfMC award for excellence in BPM and workflow for two successive years.

Latest Blog Posts

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