OPX supports your organisation in two key areas – task allocation & employee productivity monitoring. We can transform operations in your company by providing a system for effective management of resources and service demand. OPX can be integrated with other solutions and can automate the data exchange between them.
OPX Workforce Management is an intelligent solution that understands your business requirements and resource availability. The algorithms behind the system allocate the right work to the right people at the right time.
OPX aims to simplify your business processes, making them more efficient and cost-effective. OPX uses bots to automate repetitive tasks, so they become easier to perform for employees. OPX can also be integrated with other solutions.
OPX is a modern digital technology that will help to transform your business. The development of technology is unstoppable and digital transformation is an inevitable process for many industries.
The data provided by our clients shows the difference in their performance of business operations over 12-24 month periods.
Our client has reduced their operating costs by 32% over a 24 month period.
Workforce utilisation levels can grow by almost a quarter.
Transactions processed per person grew by 29% in our client’s company.
Our client noted an increase in RFT (right-first-time) processing.
Our client reduced the number of reported complaints by 23%.
Clients report efficiency improvement by up to 20% thanks to OPX.
“OPX has completely transformed the way we process work, how we report against SLAs and the productivity and efficiency gains have been more than we had hoped for.”
Head of Operations | Student Loans Company
“OPX was the defining moment in our leadership approach. Management built on process experience was replaced by inspirational leadership based on people, performance and targets.”
Head of Operations | HCL IBS
“OPX gives us the metrics and the analytics we need to fully understand our data in context and to measure organisational performance – whether at an individual, team or complete book of business level.”
Senior Administration Manager | ReAssure
OPX is not a sector specific solution. It can transform many businesses across different industries. What they all have in common is the structure of their business operations. Who can OPX help the most?
We have successfully transformed the operations of our clients. Now, they are happy to share their stories. Find out how OPX has changed these businesses and made their processes more effective.
From the initial challenge to the solution, project delivery and results – discover how OPX provided ReAssure with an innovative way to optimise working practices, eliminate inefficiencies, increase the service quality for clients and analyse data to support adherence to regulatory change.
The Student Loans Company (SLC) is a non-departmental public body company in the United Kingdom that provides student loans. The organisation is owned and funded by the UK government and the devolved administrations in Scotland, Wales and Northern Ireland.
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