What We Took Away from The Forum Spring Conference 2025: Change Starts with Us
We were delighted to attend The Forum Spring Conference 2025 in Newcastle. An energising event filled with meaningful conversations, bold ideas, and a collective drive to raise standards in customer operations and service delivery.
Back Office vs Front Office: Why the Real ROI Lives Behind the Scenes
Discover how back office workflow management delivers greater ROI than customer-facing transformation. Learn how to drive operational efficiency without replacing your legacy systems.
Back Office: The 30% Productivity Edge Most Organisations Overlook!
The bottom line is one of the most crucial indicators of a company’s financial performance — a direct reflection of its efficiency, strategy, and ability to execute. Improving it isn’t just about increasing revenue, but also about making smarter operational decisions.
Your Teams Are Capable of More — Workforce Optimisation Proves It
Workforce optimisation is more than a tech upgrade — it’s a strategic investment. It brings clarity to your operations, reduces waste, and ensures your teams are set up for long-term success.
Customer Satisfaction Begins Behind the Scenes: How Back-Office Teams Make the Difference
When we talk about delivering exceptional customer experiences, the spotlight is almost always on front-line teams — the people engaging directly with customers.
Build or Buy? Choosing the Right Operational Workforce Management Solution in 2025
Businesses often face a critical strategic question: Should we build internal solutions or buy ready-made software?
Capacity Planning Reimagined: How OCP Builds Smarter, Stronger Teams
Planning managers today face an impossible task: align ever-changing workloads with the right mix of skills, availability, and time—all while juggling tight deadlines and customer expectations.
Revolutionising Operations with Scriptflow: The Business Wizard Skills Multiplier from OPX.
organisations often struggle to make the most of their Subject Matter Experts (SMEs)—especially during periods of high volume or seasonal spikes.
The 2025 National Insurance Hike: A Cost Crisis for UK Businesses
Change is on the horizon for UK businesses. From April 2025, a National Insurance Contribution (NIC) increase will take effect, raising employer costs and reshaping workforce strategies.
Two Teams, One Dream: Blending Front and Back Office for Seamless Workforce Efficiency.
A blended workforce involves allocating employees across different functions, such as front-office customer service and back-office operations, based on real-time demand.
