Build or Buy? Choosing the Right Operational Workforce Management Solution in 2025
Businesses often face a critical strategic question: Should we build internal solutions or buy ready-made software?
Revolutionising Operations with Scriptflow: The Business Wizard Skills Multiplier from OPX.
organisations often struggle to make the most of their Subject Matter Experts (SMEs)—especially during periods of high volume or seasonal spikes.
The 2025 National Insurance Hike: A Cost Crisis for UK Businesses
Change is on the horizon for UK businesses. From April 2025, a National Insurance Contribution (NIC) increase will take effect, raising employer costs and reshaping workforce strategies.
Two Teams, One Dream: Blending Front and Back Office for Seamless Workforce Efficiency.
A blended workforce involves allocating employees across different functions, such as front-office customer service and back-office operations, based on real-time demand.
Reducing Failure Demand in the Finance Industry: How OPX Is Transforming Operations
Failure demand is the demand generated when a service fails to meet customer expectations, leading to rework, additional queries, or even complaints.
OPX Batch Reporting: Where seamless processing meets insights worth reporting!
One of the biggest hurdles organisations face today is efficiently managing and analysing the mountain of data their workforce and operations generate.
Discover Next Level Back-Office Operational Excellence with Custom KPIs.
As the stakes continue to rise in the modern business world, back-office optimisation is no longer a luxury—it’s a necessity.
Why quality control is critical for operational excellence!
In today’s fast-paced corporate environment, ensuring high-quality service delivery is paramount to maintaining customer satisfaction.
Celebrating success – CMS and The Student Loans Company win partnership award at 2024 Forum Awards.
This recognition underscores our shared commitment to developing industry-leading operational synergies through the utilisation of software.
