For Transformation Directors
OPX supports business transformation directors with:
- Leveraging technology to allow better cost management
- Facilitating the change initiatives to move towards targeted operating model
- Managing the increasing complexity of the service portfolio
- Promoting a culture of change within operations
- Improving reporting and visibility to highlight processing bottlenecks and pains
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Challenges & Solutions
How OPX can help
||How OPX can help
|How well is my current operating model being adhered to, how could it be improved?
||I get a strategic direction, implementing this is down to me. How can I make wins?
||See real time and historic data against the plan to facilitate timely plan reviews.
|What options are available to me to facilitate the business’s cost management strategies?
||How could I save costs? Where could we improve to drive up revenue?
||Identify expensive activities especially voluminous ones for improvements, identify under performing teams, manager, individuals, reduce identified failure demands.
|How can I facilitate the customer retention targets set by the board?
||Where do bottlenecks and customer pain points exist? At what stage in the lifecycle do I lose people?
||Analysis of service levels and service E2E times, increased One & Done, increased quality and ability to handle blended office team.
|How do I focus my transformation effort in line with my target operating model?
||Where can I achieve operational wins? What is the tactical problem that I need to address?
||Identify highest cost (time) activities, identify services with lowest SLA achievements, identify candidate activities for RPA and poor systems pain points.
|How does my infrastructure manage my portfolio of service and how can I minimise complexity?
||Where is a lack of IT resources causing most pain.
||OPX no-code solution allows many Operational apps to be built by operations themselves.
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