OPX is an innovative digital operations transformation software suite specifically developed to transform back office operations and streamline the integration with front office processes.

OPX is proven to increase productivity and utilisation, reduce costs, cycle times and complaints while improving quality and customer service. Use the links below to find out more about OPX and how it can help your organisation.

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  • Core Modules

    OPX supports the end-to-end processes from the digital capture of incoming work, smart work allocation, robotic process automation to the automated output of digital customer communications. Core Modules
  • Additional Modules

    OPX additional modules accelerate your journey to digital operations allowing you expand the scope of your OPX implementation as your plans or business needs dictate. Additional Modules
  • FAQ

    Why should you use OPX? Discover the answers to the most common questions we are asked about the functional, features and benefits of deploying OPX. FAQ

Award Winning Software

In conjunction with HCL IBS, and Admin Re OPX, our digital transformation solution won the WfMC award for excellence in BPM and workflow for two successive years.

Additional Modules

  • Robotics(RPA)

    OPX has the distinct advantage over other back office workforce optimisation solutions by including a Robotic Process Automation (RPA) module designed specifically to automate high volume transactional processes.

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  • Complaints Processing

    The OPX Complaints Processing module was initially developed during the start of the UK PPI mis-selling expose in 2007. Driven by a need to comply with new regulations demanding timescales for opening, acknowledging, reporting and settling cases the module was quickly adopted by OPX customers.

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  • Planning & Scheduling

    The OPX Planning and Scheduling module is an integrated part of the OPX suite capturing and planning for individual, team or departmental activity saving the cost and complexity of maintaining and integrating third-party applications.

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