Operational Workforce Management: Build or Buy?

Overview

This paper looks at the pros and cons of creating your own internal systems to handle this and your existing business controls versus buying in all or parts of the system. It also looks at the challenges of both approaches. Operational support systems need to provide a wide variety of features to cover the basics of providing operational control and operational management.

About OPX

OPX is the result of over 200 man years of business focused enterprise software development and was conceived to provide a broad, functional, cost effective and yet easy to implement solution to aid the digital transformation of back office operations. Every customer is unique. That’s why we customise our OPX platform to fit every customer’s needs precisely. OPX is proven to increase productivity and utilisation; reduce costs; improve cycle times and enhance customer experience.

About CMS

We have more than 35 years of experience in the field; we know the workforce optimisation space like the back of our hands. The nucleus of our development team, based in Glasgow, UK and has been working together for over 15 years providing transformational software solutions to solve key business operations efficiency problems.

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