We’re thrilled to announce that Corporate Modelling Services and The Student Loans Company have been honoured with the prestigious Partnership Award at the 2024 Forum Contact Centre Awards ceremony held in Manchester this week. This recognition underscores our shared commitment to developing industry-leading operational synergies through the utilisation of software (WFO), which can be used as a next step after deploying traditional workforce management software (WFM).
The Partnership Award, which celebrates contact centre excellence in collaborative technology endeavours, reflects the remarkable success achieved by The Student Loans Company through significant back-office improvements in processing and productivity. This success has been made possible by leveraging Corporate Modelling Services’ highly acclaimed OPX platform, which has delivered substantial return on investment in an environment where operational priorities are constantly evolving. ROI is typically achieved in 3-4 months.
At Corporate Modelling Services, we’re dedicated to empowering businesses with innovative solutions that drive efficiency and excellence. Our flagship product, OPX, is a cutting-edge digital operational transformation software suite designed to revolutionise back-office operations and seamlessly integrate with front-office processes. Using Artificial Intelligence and Robotic Process Automation to help route work and assist agents’ complete interactions effortlessly and with the right information at the right time.
This recent accolade serves as a testament to the tangible value and long-term efficiency that the OPX software platform can deliver for organisations grappling with back-end process and operational challenges. We’re immensely proud to have our efforts recognised on such a prestigious platform, and we remain steadfast in our commitment to empowering businesses to reach new heights of operational excellence.
The Forum Awards spotlight initiatives that elevate our clients operations, making them exceptional for both colleagues and customers alike. This recognition not only celebrates our achievements but also inspires us to continue pushing boundaries and leading the way in operational innovation.
If you’re interested in learning more about how OPX can transform your business, please don’t hesitate to reach out to us at [email protected]. We’d be delighted to connect with you and explore how we can help drive success for your organisation.
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