The terminology around workflow and workforce management can be confusing, and vendors don’t make this any easier. There are several differences between both the product features, and the whole ethos around the workflow vendor’s approach to case processing, and the workforce vendor’s approach to operational excellence.
You can read more about it in our blog “Workforce management vs workflow – do you know the difference?”.
Here is the infographic explaining the key differences between workforce management and workflow. Please contact us to find out more.