We’re thrilled to announce that Corporate Modelling Services and The Student Loans Company have been honoured with the prestigious Partnership Award at the 2024 Forum…Read more ›
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We’re thrilled to announce that Corporate Modelling Services and The Student Loans Company have been honoured with the prestigious Partnership Award at the 2024 Forum…Read more ›
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What is failure demand? It’s relatively simple; it’s the demand caused by failing to deliver the right service to customers which match their expectations. I’m…Read more ›
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How can we possibly get more subject matter experts at a low cost? Well, it turns out most businesses have subject matter experts that handle…Read more ›
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Many financial, and non-financial, operations have a branch network. In many cases, these branches are required to have a minimum staffing level just to ensure…Read more ›
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Let’s start at the beginning with a few definitions. Rightsizing is not necessarily about downsizing. Downsizing is where costs are cut; departments, products, regions or even…Read more ›
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In recent years we have seen a dramatic decrease in people shopping on the high street. An increase in online retail, a global pandemic, and…Read more ›
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Latent Capacity is the term we use to describe the additional capacity to provide customer services built into your organisation that you’re simply not using…Read more ›
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The priority for the department responsible for planning and monitoring operations is to maintain a balance between the highest quality level of services and the…Read more ›
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Effective employee management is a delicate balancing act. On one hand, consisting of the right organisational culture, good atmosphere, respect, and trust. On the other…Read more ›
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Selecting suitable customer service strategy and monitoring its effectiveness is crucial in order to provide a satisfactory customer experience. Performance management is a continuous process…Read more ›
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Covid-19 has clearly changed the way most office employees work. In 2020, around 50% of all UK employees were told to stop coming into the…Read more ›
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Ethical conduct has become a high priority in financial services. Following a series of high profile scandals ranging from the mis-selling of PPI to the…Read more ›
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We’re reading a lot about the benefits of blending the front and back office, but it’s still a fairly new concept for many businesses. As…Read more ›
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Dark ages Despite the widespread use of technology to make our everyday lives easier, many back-office tasks are still reliant on archaic manual methods. Some…Read more ›
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Back-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
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We can help you to improve your back-office processes and increase your employees’ productivity. You can arrange a free consultation with our process improvement expert, during which we will help you to identify the bottlenecks of your operations and suggest new ways to unblock them.
For more information about OPX, contact us here.