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automation

Organisations are only scratching the surface of automation, says study

A new report suggests organisations are missing a massive opportunity in automation by focusing on operational benefits over top-line growth. Capgemini’s Research Institute’s latest report…Read more ›

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A holistic view of back office operations

A holistic view of back-office operations

Back-office operations is key to every organization What are the insights from back-office operations? Back-office departments are often the unsung heroes of the business and…Read more ›

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How to reduce complaints through the use of robotics

How to reduce complaints through the use of robotics?

Robotics Process Automation, in regard to complaints, is mostly focused around using robotics to automate elements of the complaints’ management process. Whilst there are undisputable…Read more ›

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world cup

Struggling to manage your workforce around the World Cup football matches?

The FIFA World Cup in Russia is well and truly underway! As much as we all love football, it can have a negative effect on…Read more ›

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emerging technology

Is it time the public sector embraced emerging technology?

The latest report from think tank Reform highlights that current Governmental operating systems offering public services are failing because they’re built around archaic, hierarchical structures…Read more ›

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flexible working hours

Can Flexible Working drive Operational Excellence?

There are numerous benefits to flexible working hours and staff working from home – from a reduction in operating costs to increased workforce productivity. Statistics…Read more ›

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